Health Care Rights & Responsibilities
Heathcote Health is a leading small rural health service located 90 minutes north of Melbourne via the Northern Highway, and 40 minutes south-east of Bendigo via the McIvor Highway. We are a 9-bed public facility which provides public and private acute care, 24 hour urgent care, district nursing, and a broad range of community and home-based services. Heathcote Health also has a 42-bed residential aged care facility.
Our catchment provides services to the Heathcote community and its surroundings. Heathcote Health is one of the largest employer in Heathcote with over 200 staff caring for our community.
Charter of Health Care Rights
In August 2019, the Australian Commission on Safety and Quality in Health Care (ACSQHC) published the second edition of the Australian Charter of Healthcare Rights (the Charter).
The Charter is available in 19 community languages, as an Auslan video , in Easy English , and in braille. For further information please visit this link The Charter translations | Australian Commission on Safety and Quality in Health Care
You can find some helpful ACSQHC animations and posters regarding the Charter below.
If you have concerns or questions about your care: Contact Us
Visit Department of Health
Contact the Health Service Commissioner