All Patients, Residents, Clients (or their representatives) have the right to complain about their Heathcote Health experience.  We encourage feedback on a regular basis in order to make improvements to our service. Complaints can be made anonymously if requested.

To make a compliant, please contact Heathcote Health via one of these methods:

Ph: 03 5431 0900        Email: hhsadmin@heathcotehealth.org                             In writing: Heathcote Health, 39 Hospital St, Heathcote 3523

Heathcote Health will do everything it can to resolve your compliant in a timely fashion, in consultation with you at every step.

Should you feel that your compliant was not resolved satisfactorily, you can contact the Health Complaints Commission. Visit their website for more details – www.hcc.vic.gov.au/public