2021-24 Heathcote Health Strategic Plan

The Heathcote Health 2021-24 Strategic Plan was approved on 6^th January 2022 by Deb Sudano (A/Executive Director – North East Health Services, Governance and HealthShare – Victorian Department of Health)

Heathcote Health’s mission statement is:

We strive to provide excellent, sustainable local health care services; continuously seeking service improvements

Heathcote Health’s values are Compassion, Accountability, Respect, Excellence (C.A.R.E.):

Compassion

Consistently acting with empathy and integrity

We demonstrate compassion by:

• genuinely understanding, feeling and identifying with the needs of others;
• actively listening to fully understand and genuinely empathize with people’s realities; and
• responding with compassion in service and advocacy for each individual, group and community, and for society as a whole.

 Accountability

Taking responsibility for our decisions and actions

We demonstrate accountability by:

• working to clear objectives in a transparent manner;
• accepting responsibility for our decisions and actions;
• seeking to achieve best use of resources; and
• submitting ourselves to appropriate scrutiny.

Respect

Respecting the rights, beliefs and choice of every individual

We demonstrate respect for others by:

•  treating them fairly and objectively;
• ensuring freedom from discrimination, harassment and bullying; and
• using their views to improve outcomes on an ongoing basis.

 Excellence

Inspiring and motivating, innovation and achievement

We demonstrate excellence by:

• being prepared for change and striving for continuous learning and quality improvements;
• acknowledging and rewarding innovation in practice and outcomes; and
• developing and contributing to an environment where every member of the team is the right person for their job and is empowered to perform to the highest possible standard.

Person Centred Care (PCC) is a philosophical approach to how Heathcote Health provides care to consumers and interacts with other key stakeholders, including our staff. PCC is based on the principles of respect, value of the individual and the need to deliver service in an environment that supports peoples’ physical, emotional, social and psychological needs. PCC is underpinned by a culture of collaboration and partnership and all staff of Heathcote Health are required to adhere to these principles.

Heathcote Health’s first commitment is to the patient experience:

The consumer is at the forefront of everything we do:

• Patient experience is the sum of all contact with our health service
• Everyone’s Perceptions Matter

In consultation with its community, Heathcote Health has adopted the following five strategic priorities:

• Providing quality health services, safely.
• Helping people in Heathcote and surrounding communities to live a healthy life.
• Creating specific health services for people who are at risk of poor health.
• Building resilience in Heathcote and surrounding communities.
• Referring people to other health services when necessary.

The Heathcote Health Strategic Plan 2017 – 2020 rested on the following pillars, which remain current for 2021-24:

• Community: a commitment to be an exemplary public citizen, making a difference in the community and stewarding the environment
• People: a commitment to create a values-driven culture, and to attract the best and brightest people.
• Growth: a commitment to better manage resources, to improve infrastructure, and to innovate.
• Service: a commitment to provide excellent services.
• Partnership: a commitment to collaborate and engage with stakeholders for the benefit of Heathcote and surrounding communities.
• Finance: a commitment to maintain financial viability and invest in new technologies.
• Quality: a commitment to clinical excellence and safety.

These Pillars describe the critical organisational capabilities for Heathcote Health to effectively deliver the communities’ Priorities.

In discussion, we found that community members most highly prioritised the provision of high quality and safe services, and creating specific health services for people who are at risk of poor health.

Note that the strategic priorities have been developed with a primary focus on how Heathcote Health operations can achieve positive health and wellbeing outcomes for the Heathcote and district community.

2018-21 Heathcote Health Strategic Plan